Getting to Know You Questionnaire


Complete the form
for a chance to win £500


Help us to improve

Here you will be able to help us to improve in many ways including:

  1. View our Customers Influence Statement and Assessment
  2. Tell us what you think
  3. Have your say
  4. Make a complaint or compliment us
  5. Let us know what you think of our website

We are passionate about delivering a great service our customers would recommend to their friends and family. We want customers to really influence how we develop and keep improving services so that they fit people and places.

Our Customer Influence Statement (opens new window) (459KB) Adobe Acrobat File sets out our priorities to give customers a greater say in how we do things. You can also view our  Customer Influence Assessment 08 09 (opens new window) (239KB) Adobe Acrobat File.  See how we are doing against this in our Customer Influence Half Year Assessment (opens new window) (1.33MB) Adobe Acrobat File.

We're happy to make all of the information we produce available in another language or format if you let us know.

Tell us what you think

It's really important that you tell us what you think and there are lots of ways you can do this.

If you fill in Your Neighbourhood Survey (opens new window) you will be entered into our free prize draw to win £500 or you could also win £50 by completing a Rate Your Place (opens new window) survey.

^ Back to top

Have your say

You can have your say in a range of ways as part of our 'Your Voice' feedback programme. Remember, every time you contact us or we contact you, we’ve heard YOUR VOICE and you are helping us shape and improve our services.

You can fill in the online 'Your Voice' survey or text, call and email us in the usual ways:

How to make a complaint

If you want to make a complaint or compliment us, you can phone us, write to us, email us, visit us or complain online now by filling in the form below.

Complaint Form (opens new window)

View our  Complaints Leaflet(45KB) Adobe Acrobat File.
View the full contact details for your local office.

Do you want to pay us a compliment?
Of course, we would also love to hear from you if you've received excellent customer service.  Please send us an email.

What do you think of our website?

Please help us to continually improve our website by completing the website feedback questionnaire.

^ Back to top